Refunds

2 pending · 5 total

Refund Queue

Ref IDOrder/InvoiceCustomerAmountReasonRequestedStatus
RF-001ORD-8821 / INV-022Mountain View Resorts₹12,300Service not rendered — runner no-show18 May 2026pending
RF-002ORD-8790 / INV-019The Grand Pavilion₹22,500Damaged goods upon delivery16 May 2026pending
RF-003ORD-8765 / INV-018Panchgani Greens₹5,200Customer cancelled after dispatch14 May 2026approved—
RF-004ORD-8721 / INV-016Spice Route Restaurant₹3,800Wrong items delivered12 May 2026rejected—
RF-005ORD-8700 / INV-014Cafe Delhi Heights₹1,500Overcharged10 May 2026completed—

Refund History

19 May
RF-003 approved by Ananya S.
Valid claim, processing refund
Ananya S.
18 May
RF-004 rejected by Ananya S.
Insufficient evidence — photos required
Ananya S.
17 May
RF-001 escalated to senior team
Auto-escalation after 48h no action
System
14 May
RF-005 completed — ₹1,500 refunded
Refund processed via Razorpay
System